Insurance Provider Check Disbursement Processing

The Problem

     A healthcare insurance provider switched to a pressure seal solution nearly two and a half years ago to handle their heavy load of explanation of benefits (EOB) and flexible spending account disbursement checks.  The system is great when it operates as hoped for but unfortunately the system is problematic most of the time.

They purchased the system from a source that pieced together the system from various sources.  Worse yet, their vendor continually changes the manufacturer of the pressure seal documents which only compounds the issue.  When the insurance provider asks for help from the folder/sealer service technician, he states the problem is the documents.  The document manufacturer puts the blame on the folder/sealer.

    Tired of the finger pointing, the frustrated insurance provider is ready to scrap the entire system and move back to their old method of stuffing and sealing envelopes.

The Solution

      A local PSMailers representative saved the day!  First, a PSMailers AIS was installed as their new folder/sealer.  With its automatic fold plate adjustments, switching between EOB and disbursement checks became a breeze.  Second, a fresh batch of PSMailers documents were ordered, produced and shipped to replace the previous supply of documents.

     Third, and most importantly, the PSMailers representative eliminated all finger pointing in this account by choosing a single source of equipment and documents.  Now, if there is an issue, the insurance provider knows the entire PSMailers team will work together to remedy the situation and get this customer back to work!

 PSMailers offer everything in one, convenient system.  Because the documents and equipment come from the same, single source, you can rest easy knowing your pressure seal documents and equipment have guaranteed compatibility!